Shipping policy
Shipping Policy
Thank you for shopping with us! Please review our shipping policy before placing your order.
Order Processing
All orders are processed and packaged with care. Please allow 5-7 business days for processing before shipment.
Shipping Responsibility
Once your order has been shipped, it is in the hands of the shipping carrier. We are not responsible for lost, missing, or stolen packages. If you experience any of these issues, please submit a claim directly with the shipping carrier before reaching out to us.
Address Accuracy
Please double-check your shipping address before placing your order. We ship to the exact address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, the buyer is responsible for purchasing a new shipping label if they would like the order reshipped.
Returned Packages Due to Incorrect Address
If an order is returned to us because the shipping address provided at checkout was incorrect, incomplete, or otherwise undeliverable, the customer is responsible for the cost of shipping the package again to the corrected address.
Once the package is returned to us, we will email the address associated with the order to let you know it has been received and provide instructions for reshipment.
Returned packages will be held for 30 days from the date they are received back by us. If we do not hear from you within that 30-day period, the order will no longer be eligible for reshipment and no refund will be issued.
Please double-check your shipping address before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete address information entered at checkout.
Damaged Items
We take great care in packaging each order securely to prevent damage in transit. However, we are not responsible for items damaged by the shipping carrier. If your item arrives damaged, please email us at hello@shoplunabeam.com within 48 hours of delivery and include clear photos of the damage. Weβll work with you to come to a fair resolution, which may include a refund or replacement, depending on the situation.
Contact
For any shipping-related inquiries, please contact us at after reviewing and following the steps above.