Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy before placing your order.

Order Processing

All orders are processed and packaged with care. Please allow 5-7 business days for processing before shipment.

Shipping Responsibility

Once your order has been shipped, it is in the hands of the shipping carrier. We are not responsible for lost, missing, or stolen packages. If you experience any of these issues, please submit a claim directly with the shipping carrier before reaching out to us.

Address Accuracy

Please double-check your shipping address before placing your order. We ship to the exact address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, the buyer is responsible for purchasing a new shipping label if they would like the order reshipped.

Damaged Items

We take great care in packaging each order securely to prevent damage in transit. However, we are not responsible for items damaged by the shipping carrier. If your item arrives damaged, please email us at hello@shoplunabeam.com within 48 hours of delivery and include clear photos of the damage. We’ll work with you to come to a fair resolution, which may include a refund or replacement, depending on the situation.

Contact

For any shipping-related inquiries, please contact us at after reviewing and following the steps above.